Request deletion of your Lumi Stay account

Delete your account in the app

Sign in to Lumi Stay, open Me → tap your profile at the top → scroll to Delete account → confirm. This disables the shared Lumi login account and clears its login email and phone number. Other Lumi services using the same account may be affected. Use the form below to request review of associated guest data.

Request deletion without opening the app

Provide a contact email and Lumi Stay login identifier. If you only used a check-in link from your host and never registered an account, provide a booking reference instead. Do not send passwords, full check-in links, ID photos or complete guest records. After verifying identity and the stay, we process data eligible for deletion within 30 days and reply with the outcome.

Data we process after your request

After verification, we disable your login account and delete or de-identify personal profile data, account-linked itinerary display data, in-app messages and reviews that are no longer needed.

Guest registration, ID verification, booking and lock-code records may also be held by the lodging operator to meet legal duties or complete an ongoing stay. We review ownership and legal duties with the operator before processing data eligible for deletion.

Legal retention and periods

Japanese private-lodging and hotel guest registers must be kept for 3 years from creation. Required guest identity and registration records are kept for that period, then deleted or irreversibly anonymized. Other regions follow applicable local law.

Where booking, payment or dispute records must legally be retained, only necessary records are kept until the applicable statutory period expires, then deleted or irreversibly anonymized. We will identify the specific records and period in our response after verification.