Request deletion of your Lumi Host account

Delete your account in the app

Sign in to Lumi Host, open Me → tap your profile at the top → scroll to Delete account → confirm. This disables the shared Lumi login account and clears its login email and phone number; other Lumi services using the same account may be affected. Submit the request below for review of associated property, booking and other operator data.

Request deletion without opening the app

Provide a contact email and your Lumi Host login identifier. We will verify account ownership and property/team permissions before processing associated data. Do not send passwords, ID photos or full guest records. We process data eligible for deletion within 30 days after identity verification and reply with the outcome.

Data we process after your request

After verifying identity and operator permissions, we disable the Lumi Host login account and delete or de-identify associated data no longer needed, including login details, team permissions and in-app messages.

Property, listing, booking, cleaning and guest-registration records may also belong to the business or other team members. We review ownership, ongoing services and legal duties before deleting eligible personal data; deleting one team member’s account does not erase others’ operating records.

Legal retention and periods

Japanese private-lodging and hotel guest registers must be kept for 3 years from creation. Required guest identity and registration records are retained for that period, then deleted or irreversibly anonymized. Other regions follow their applicable local law.

Where booking, payment or dispute records must legally be retained, we keep only the necessary records until the applicable statutory period expires, then delete or irreversibly anonymize them. We will identify the specific records and period in our response after verification.