Frequently Asked Questions
More about Lumi Host and Lumi Stay
Which booking channels does Lumi Host support?
Lumi Host syncs bookings from multiple booking channels — check the in-app channel list for what's currently supported; we continue to expand channel coverage based on operator demand.
How is occupancy-day tracking calculated?
This feature is built primarily for Japan's Minpaku Business Act, which caps short-term rental operating days at 180 nights per fiscal year (April 1 – March 31). Lumi Host automatically tracks each property's operating days by fiscal year and alerts you on the dashboard as you approach or exceed the limit, helping you avoid unintentional non-compliance.
Do guests have to download Lumi Stay to check in?
Guests can use Lumi Stay's core features (itinerary, lock code, online registration) via a check-in link provided by the operator, or register an account for full access — it depends on how your host sets up check-in.
How do lock codes activate and expire?
Lumi Host issues a check-in code per booking, typically valid within the allowed check-in time window, and the operator can revoke a code at any time.
Can multiple hosts use Lumi Host together?
Yes. The team owner can invite hosts and assign permissions per property, and built-in messaging keeps booking-related conversations inside the app instead of switching to another one.
Where can I download Lumi Host and Lumi Stay?
Lumi Host and Lumi Stay for iOS are available on the App Store. The download page also provides Lumi Host installers for macOS and Windows. Android links will be added once confirmed.
How do I contact Lumi Host / Lumi Stay support or report an issue?
Email support@pms.maxai.top and we'll get back to you as soon as we can.