Lumi Host / Lumi Stay Privacy Policy

Account information: the email or phone number you use to register and log in.

Property and booking information (Lumi Host): properties, listings, availability and booking data you create or connect in the app, including bookings synced from connected booking channels.

Guest registration & ID information: to meet lodging-industry guest-registration requirements, Lumi Host operators and Lumi Stay guests may submit registration details and ID documents; ID information is used only for registration verification and no other purpose.

Lock code information: check-in codes generated, issued and revoked per booking.

Itinerary & location information (Lumi Stay): your room, address and arrival-related details for the current stay.

Team & messaging information: host accounts and permissions within an operating team, and in-app messages (operator ↔ guest, operator ↔ host team).

Device & performance data: device model, OS version, app version, language setting, and crash/performance logs.

Subscription information: in-app purchases and subscriptions are processed by the App Store / Google Play — we never see or store your full payment card details.

To provide and maintain core features — today's dashboard, booking management, availability calendar, room assignment & cleaning, guest registration & ID verification, occupancy-day tracking, team collaboration, lock codes (Lumi Host), and itinerary view, online check-in, lock codes, host messaging, reviews (Lumi Stay).

ID and registration information is used to help operators meet local lodging-industry registration requirements (such as the occupancy-day tracking feature built around Japan's Minpaku Business Act), and is not used for any purpose unrelated to lodging registration.

We do not sell your personal information. We share it only with: service providers we rely on for necessary functions such as cloud hosting and push notifications, bound by contract to process data only on our instructions; between a Lumi Host operator and the host team they invite, to the extent necessary for operational coordination on bookings and guest information; where required by law; or with your explicit consent.

We retain data while your account is active. Guest registration and ID information is retained for the period required by local lodging regulations, and deleted or irreversibly anonymized afterward. You can request deletion of your account and associated data through our website forms: Lumi Host at https://pms.maxai.top/en/account-deletion and Lumi Stay at https://pms.maxai.top/en/stay/account-deletion. We process data eligible for deletion within 30 days after verifying your identity, except for records we must retain by law.

We use TLS encryption in transit and access controls to protect your information; sensitive data like lock codes are valid only within a necessary time window and can be revoked at any time. No method of transmission or storage is completely secure, but we continue to improve our safeguards.

You may access, correct or delete your personal data and withdraw previously given consent at any time. Use the contact below to exercise these rights.

We may update this Privacy Policy from time to time. Material changes will be notified in the app or by email.

Submit privacy questions through our website contact form: https://maxai.top/contact

Zhuhai MaxAi Technology Co., Ltd.